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Personalize the Booking Path and Increase Conversion

Test different booking experiences and determine the right merchandising content that converts with Duetto’s personalization application, PlayMaker.

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Offer Guests Exactly What They Want

Unlock True Personalization

Use known or unknown guests’ purchase history and customer data to make instant, intuitive decisions in the booking path. Serve up individualized rates and the most relevant room types, packages and offers, and then test every offer to increase conversion and make better decisions.

Unlock True Personalization

Call the Right Plays

Personalized Loyalty Pricing

Differentiate your loyalty program by combining PlayMaker’s analytics with GameChanger, Duetto’s Open Pricing application. Set room rates dynamically for each loyalty member, based on that person’s total on-property spend or whatever consumer behaviors matter most to you. Track guests’ room and ancillary revenue, and make that data actionable.

Room Type Sort Order

PlayMaker enables you to customize the room type sort order so options are most relevant to each consumer. For instance, known guests who regularly book suites could see that option first. If new customers fit a business traveler profile — booking a week before arrival, for one night midweek — they can be served a king room or executive upgrades.

Packages

PlayMaker enables you to customize the room type sort order so options are most relevant to each consumer. For instance, known guests who regularly book suites could see that option first. If new customers fit a business traveler profile — booking a week before arrival, for one night midweek — they can be served a king room or executive upgrades.

Promotional Offers

Tailor promotional offers based on guests’ potential value and spending, using the hotel’s CRM data and information incorporated from third-party analytics platforms.

Run Experiments for Every Play and Measure Your Impact

Run Experiments for Every Play and Measure Your Impact

Validate your insights, using Duetto’s Play Performance Score™.
Visualize real-time results for each play in charts and reports.
Learn which plays drive revenue, test which offers win new customers.

See the ROI of Revenue Strategy

GameChanger customers report an average year-over-year RevPAR Index lift of 6.5%.

Our Offices

San Francisco Las Vegas Cleveland London Singapore

© Duetto Research. All rights reserved.

San Francisco
333 Bush St. Suite 1200
San Francisco CA 94104

Las Vegas
410 S Rampart Blvd. Suite 450
Las Vegas NV 89145

Cleveland
30400 Detroit Rd, Suite 302
Westlake, OH 44145

London
2 - 6 Boundary Row
London SE1 8HP, UK

Singapore
5 Shenton Way, #10-00
UIC Building
Singapore 068808