Italian hotel group, Mangia's, is focusing on automation, as well as exploring new markets and increased group business this year, according to Director of Revenue, Nino Tropea.
Mangia’s is a family-owned and run hotel business that operates 13 properties comprising resorts and clubs, on the two biggest islands in the Mediterranean: Sicily and Sardinia. The Mangia’s portfolio offers more than 1,600 sea-view rooms and accommodates more than one million guests annually.
Increased TrevPAR and profitability are the two goals for the Italian owner/operator in 2024. This follows a big change in distribution and channel management strategy in 2023, which saw Mangia’s move away from traditional tour operator agreements to more profitable channels.
“Distribution is crucial for us. We changed our business model from static to dynamic, and a better distribution strategy plays a significant role in this."
Nino Tropea, Director of Revenue, Mangia's
Part of this new distribution mix is a focus on groups.
“Group business represents the largest slice of our business mix. We’re continuing to improve by exploring new markets,” Tropea explained.
Continued automation
Mangia’s has made extensive changes to its tech stack in the last couple of years, including a new PMS, POS, ERP, domain, mail client, and payment gateway, adding Duetto in late 2022.
“We use all cloud-based solutions, which have changed the software landscape of our hotels to that of 2022.”
Daniele Davì, IT Senior Manager, Mangia’s
Now, Tropea is working with this new, integrated tech stack and looking to automate several revenue management processes.
“It’s one of our main goals in terms of technology. We chose Duetto to automize as much as possible,” he shared.
Considering the most important trends in revenue management in 2024, Tropea thinks revenue teams should be looking at total revenue per guest and says clear and accurate data will be vital here to ‘get a better view of demand trends’.
