We spoke to Kathleen Nehls-Taubner, Head of Sales & Revenue at Alpin Family, to learn how our revenue management system (RMS) has revolutionized their revenue management strategy and improved operational efficiency.
Introducing the Alpin Family
The Alpin Family is one of Austria’s leading hospitality companies, operating over 18 hotels and residences with more than 3,000 beds in top destinations across the country.
As a brand, our goal is to create unique experiences for guests while continuously improving operational efficiency.
Tech stack
- PMS: MEWS
- Booking engine: MEWS IBE
The problem
When our portfolio grew, we faced increasing challenges in managing revenue across multiple properties and responding effectively to fluctuating demand.
Our revenue management processes were entirely manual. Without an RMS in place, all pricing adjustments and revenue calculations were done using Excel spreadsheets. While this worked on a smaller scale, it became increasingly difficult to manage as we grew. The setup limited our ability to react quickly to market changes, consuming significant time and resources. This ultimately led us to explore automated pricing solutions like Duetto.
Choosing Duetto
After evaluating several products on the market, we selected Duetto for its ability to automate pricing adjustments, optimize revenue, and free up resources for strategic planning.
What stood out was its reputation for delivering reliable, actionable insights through an intuitive, user-friendly interface, and its ability to manage complex pricing structures across multiple properties.
The RMS offered real-time data and automation, which were essential for sustaining our growth, and aligned perfectly with our scaling needs.
With Duetto as our partner, we wanted to streamline our pricing processes, reduce manual workloads, and boost overall revenue.
Onboarding
Our onboarding was smooth and well-organized. We started by testing the RMS in one of our properties to see how it would work for us operationally, before rolling this out to the rest of our properties, to minimize any disruptions
Duetto’s team provided helpful training and support throughout the process, which made the transition super easy for our staff and set them up for success.
“We chose Duetto for its ability to automate pricing and deliver real-time insights, empowering us to focus on strategic growth while seeing immediate results.”
The results
1. Enhanced strategy
Since implementing Duetto GameChanger and ScoreBoard, our revenue strategy has become significantly more dynamic and data-driven. We’re now leveraging real-time data for price monitoring and adjustments. This newfound flexibility has empowered us to respond swiftly to market shifts, optimizing revenue potential across all our properties.
2. Improved efficiency
Duetto has drastically streamlined our workflow, reducing the time and resources previously dedicated to pricing decisions. The system’s ability to provide insights into occupancy trends and booking windows has made us more proactive in adjusting strategies, improving our operational efficiency and productivity.
3. Empowered staff
The seamless integration of the RMS across our entire property portfolio has greatly empowered our team to make data-driven decisions with confidence. The automation of much of the pricing process has freed up our team to focus on strategy, analysis of real-time data, and value-added tasks, instead of routine pricing adjustments. This shift has allowed us to adopt a more proactive sales approach, ensuring we capture the most profitable opportunities and increasing our RevPAR by 24% in the first year. The ability to make more informed decisions has not only improved client interactions but also helped us align our operations with long-term growth.
Duetto hasn’t just changed how we price our hotel rooms, it’s changed how we work. Our team feels empowered with real-time data to drive results, and that confidence shows in our success.
My advice
If you’re considering an RMS, I’d recommend prioritizing a system that is both flexible and easy to use. An RMS like Duetto, which provides real-time data and actionable insights, can significantly transform not just your revenue management but your entire workflow.
You might want to start small, to assess how the system works and its potential impact on your operations on a few properties before rolling an RMS out to your entire portfolio.
Whatever you decide, it's crucial to invest in comprehensive training for your team during the onboarding process, as this will help them quickly adapt and fully leverage the system’s capabilities for maximum benefit.
