We sat down with Mhernpair Puthaviruttikul (Parn), Group Director of Sales, to learn how Amanta Hotels & Residencies went from manual spreadsheets to implementing our revenue management system (RMS), optimizing both revenue and strategy.
Introducing Amanta Hotels & Residencies
Amanta Hotels & Residencies offers a unique mix of hotel and residence-style stays. Our two properties are located in Bangkok and focus on giving our guests a personalized experience that feels both comfortable and inspiring.
Tech stack
- PMS: Infor HMS
- Booking engine: SiteMinder
The problem
Before Duetto, we were operating without an RMS. Most of our pricing decisions were based on historical data, spreadsheets, and team experience, leaving little room to dynamically adapt to market shifts or optimize pricing strategies in real-time.
We needed a solution that would automate manual processes, provide reliable data, and help us make smarter, faster decisions.
Choosing Duetto
We were looking for a solution that aligned with our strategy, and Duetto checked all the boxes.
What really gave us confidence was seeing how well the system worked for Lub d, also part of the Narai Hospitality Group. Their success inspired us to move forward.
We chose a suite of products tailored to our needs:
- GameChanger to optimize bookings,
- Scoreboard to provide accurate reporting and forecasting, and
- BlockBuster to maximize profitability from group business segments.
The onboarding process was smooth and well-supported. The Duetto team was hands-on and responsive, guiding us every step of the way.
What changed
In just two months, we saw a big shift in how we operate, and the results spoke for themselves.
- We reduced the time spent on manual work, giving our team more space to focus on strategy.
- Our decisions became faster and more data-driven, thanks to better visibility and real-time insights.
- We moved away from depending on just one or two main segments and started building a stronger, more balanced base business.
- Now, we’re using online channels more flexibly and making the most of every last room.
The results
This change had a real impact on our performance:
- +21% revenue and RevPAR at Amanta Ratchada
- +34% revenue and RevPAR at Amanta Sathorn
And that’s without changing our room inventory or market share. Just better tools, better data, and better decisions.
My advice
Don’t wait until you’re overwhelmed. The sooner you invest in the right tools, the sooner your team can stop reacting and start leading with confidence. A good RMS like Duetto doesn’t only saves time, but helps you make smarter decisions, every single day.
