Director of Revenue at Mangia’s Resorts and Clubs, Nino Tropea, shares how his team leverages data-driven insights to consistently exceed revenue targets with our revenue management system (RMS).
Introducing Mangia’s Resorts and Clubs
Mangia’s Resorts and Clubs is an Italian hotel group with a stunning collection of luxury resorts and clubs in Sicily and Sardinia. Before introducing Duetto, the team’s revenue setup had been managed through a mix of lengthy manual processes. We sought a solution to streamline operations and leverage data, and Duetto was the perfect fit.
The challenge: inefficient revenue management
Prior to implementing Duetto, we struggled with accuracy, especially in periods of high volatility, and lacked the ability to quickly adjust strategies to market conditions. We also had inefficient team workflows and were spending a lot of time on repetitive tasks, so we couldn’t focus on more strategic ones.
And this is when we found Duetto’s GameChanger and ScoreBoard solutions — the perfect combination for demand forecasting and rate optimization.
Onboarding Duetto: implementation and strategic changes
We chose Duetto because of the platform’s user-friendly design, the robust support available, and their forward-thinking approach to revenue management.
The onboarding process was smooth and highly supportive, facilitated by a dedicated account manager who ensured there was seamless integration and provided extensive training for the team.
With Duetto’s innovative tools, our team has quickly and successfully transitioned to a revenue strategy that’s more dynamic and informed by real-time data. This change has empowered us to make agile decisions, leveraging accurate demand forecasts to adjust rates instantly.
“Within six months, we observed a clear upward trend in revenue performance, surpassing our initial targets.”
The results: improved performance and efficiency
Duetto has been instrumental to our revenue management strategy. The user-friendly interface, robust support, and innovative approach have allowed us to streamline operations, make data-driven decisions, and consistently exceed our revenue goals.
Since implementing their solutions, we have:
- Achieved a more dynamic revenue strategy: Real-time price adjustments based on accurate forecasts have allowed for swift responses to market fluctuations.
- Streamlined our operations: Automation freed the team to focus on strategic initiatives.
- Consistently exceeded our targets: We’ve surpassed our revenue goals.
- Increased occupancy rates: We’ve achieved a 3.29% average increase of occupancy rates (April - Oct 2023 to 2024) with a 9.00% increase in October (YoY).
- Increased ADR: We’ve achieved an average ADR increase of 4.70% (June - August 2023 to 2024).
With Duetto, our hotels achieved a level of revenue optimization that was previously out of reach, positioning us for sustained success in the hospitality sector.
My advice
Choose a partner who’s committed to continuous improvement and offers reliable support, such as Duetto. This will make a significant difference in achieving and exceeding your revenue goals.
