Eva Polichroni, Revenue Manager at St George Lycabettus Lifestyle Hotel, shares how her team transitioned from manual processes and spreadsheets to building advanced and data-backed strategies with our revenue management system (RMS).
Introducing St George Lycabettus Lifestyle Hotel
Nestled within the pine-forested slopes of Mount Lycabettus, St George Lycabettus Lifestyle Hotel, offers breathtaking panoramic views of Athens, including the scenic Acropolis and the Saronic Gulf. Situated in the heart of the city, we provide easy access to museums, galleries, and shopping districts, making it an ideal base for exploring Greek culture.
Tech stack
- PMS: Hit - Protel
- CRS: Amadeus Travelclick
- Booking engine: Amadeus Travelclick
The challenge
Prior to implementing Duetto, our revenue management relied heavily on manual processes, leading to time-consuming data analysis and limited ability for real-time adjustments. Recognizing the need for a more sophisticated approach, we sought a solution that would optimize our pricing strategies, automate and streamline tasks, and empower us to make quick, data-driven decisions.
Choosing Duetto
After evaluating a few systems, we chose Duetto because of its robust features, user-friendly interface, and reputation for delivering exceptional results in the hospitality industry. It stood out with its advanced analytics, seamless integration capabilities, and fantastic customer support.
Onboarding
Our onboarding process was exceptional, with comprehensive training sessions tailored to our specific needs. The integration with our new property management system (PMS) was smooth, and ongoing support ensured a smooth transition. The great attention to detail from Duetto’s Sr. Onboarding & Training Manager, Sergio Rodriguez, made the process seamless and pleasant.
“Duetto has completely transformed our revenue strategy. With its advanced forecasting and dynamic pricing capabilities, we’ve shifted from reactive adjustments to a proactive and strategic approach.”
The results
Adopting Duetto has completely transformed our revenue strategy and our team’s operations.
When we first implemented the system, we had recently transitioned to a new PMS. Even with the limited historical data we had, we started seeing improvements in revenue performance and pricing accuracy within a few months. Over time, as Duetto had access to richer datasets, its accuracy and impact became even more pronounced, delivering significant results in optimizing our revenue strategies.
This enabled us to achieve:
1.Significant revenue growth
Duetto’s Open Pricing methodology enabled us to optimize our pricing strategies, leading to a significant increase in revenue. One of our proudest accomplishments is that we’ve successfully optimized pricing strategies during high-demand periods, ensuring maximum profitability while maintaining guest satisfaction.
2. Improved pricing accuracy
Leveraging real-time data and advanced analytics, we were able to make more accurate pricing decisions and effectively respond to market fluctuations.
3. Enhanced operational efficiency
Automation of key tasks freed up revenue managers to focus on strategic initiatives, such as analyzing market trends and identifying new revenue opportunities.
My advice
For hoteliers considering an RMS, it’s essential to understand the importance of aligning your systems and ensuring quality data input. Patience is key — while immediate improvements are possible, the true value of an RMS becomes apparent as it gathers and processes data over time.
Finally, partner with an RMS provider like Duetto that offers excellent support and training, to ensure your team can fully utilize the system's capabilities!