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Duetto Supercharges Hotel Upselling With Oaky

Hotel tech companies co-innovate to deliver over 45% more guest spend per upgraded night to hotel partners and provide a customized guest experience.

San Francisco, April 20, 2022 - Duetto and Oaky, the hospitality market’s best in class Revenue Strategy and Upselling platforms (Hotel Tech Report, 2022), have announced a strategic partnership that delivers analytically-powered, highly targeted upgrade offers to guests. The integrated solution connects Duetto Open Pricing, room type pricing, and brand strategies with Oaky’s highly personalized upselling platform to yield 45% higher guest spend per upgraded night, while also creating an overall better guest experience in the process.

In fast-moving markets with little time to react to unexpected demand changes, hotels must strive to maximize revenue from their direct channel. As traveler demand returns, the Oaky/Duetto partnership will enable hotels to drive even higher average daily rates (ADR) to optimize demand peaks by presenting personalized upgrade offers direct to guests via Oaky.

How it works

  • The guest receives an Oaky pre-arrival email which directs them to a landing page to see upgrade offers.
  • The landing page delivers tailored offers to the guest, populated with dynamic rates calculated by Duetto based on check-in / check-out dates. 
  • Room upgrade supplements are calculated for all available room types based on the property’s proven Duetto rate strategy and data.

Duetto/Oaky customer H-Hotels piloted dynamically priced room upgrades in two of its properties, the Hyperion Hamburg and the Hyperion Dresden, and saw room supplement increases of 45%. Both properties also benefited from a significant increase in upsell conversion rate and reduction in upgrade rejection rate. Click here to pre-register for an introductory webinar on May 17th to learn more.

“We have enjoyed long and prosperous relationships with Duetto and Oaky independently, but this new integration has taken our revenue optimization to a new level. The ability to present tailored upsell opportunities to the guest pre-arrival and have confidence in delivering on that offering at an inventory level has not only empowered our revenue and operations teams but has also enhanced guest satisfaction. The results speak for themselves,” said Deniel Frey, Vice President of Revenue Management at H-Hotels.

“Every hotelier that adopts a revenue management strategy understands the impact of dynamic pricing on room revenue,” said Erik Tengen, Co-Founder, Oaky. “Together with Duetto we can extend the dynamic pricing strategy to upselling and deliver an automated solution that drives more incremental revenue without any extra work.”

“Very few hoteliers have a personalized upselling strategy, and even fewer hoteliers are selling dynamically priced room upgrades and ancillary services,” said David Woolenberg, CEO, Duetto. “The combination of Duetto and Oaky working together gives hoteliers greater options for optimizing rooms revenue in an automated way that is fast, efficient, and seamless.”

About Oaky

Oaky is a hyper-personalized upselling software that helps hotels boost revenue through enriched guest experience and branding. Enabling hotels to leverage segmentation, personalisation, dynamic pricing and more, Oaky takes upselling services and upgrades to the next level, maximizing the average spend per guest and taking the legwork out of the upselling process. Oaky has been recognised as the Best Upselling Software by Hotel Tech Report for 5 years in a row and is trusted by innovative hotels, groups and chains across the globe, including the ONYX Hospitality & Radisson Hotel Group.
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About Duetto

Duetto delivers a suite of cloud applications to simplify hospitality revenue decisions and allow hoteliers to work smarter, increasing organizational efficiency, revenue, and profitability. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels and casino resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. More than 4,000 hotel and casino resort properties in more than 60 countries have partnered to use Duetto’s applications, which include GameChanger for pricing, ScoreBoard for intelligent reporting, and BlockBuster for contracted-business optimization. Duetto is backed by investors Warburg Pincus, Icon Ventures, Accel Partners, Battery Ventures, and Spectrum 28.

In January 2022, Duetto was voted as the Best Revenue Management System in the HotelTechAwards 2022.

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Sarah McCay Tams, Director of Marketing Communications.

Sarah joined Duetto in 2015 as a contributing editor covering Europe, Middle East & Africa (EMEA). In 2017, she was promoted to Director of Content, EMEA, and in 2022 promoted to Director of Marketing Communications. An experienced B2B travel industry journalist, Sarah spent 14 years working in the Middle East, most notably as senior editor – hospitality for ITP Publishing Group in Dubai, where she headed up the editorial teams on Hotelier Middle East, Caterer Middle East and Arabian Travel News. Sarah is now based back in the UK.

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