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Duetto and Shiji enhance integration with folio data

Duetto and Shiji enhance integration with folio data

The new feature enables hotels to better measure total guest value and optimize room packages for total profitability.

San Francisco, Month, Day, 2024 - Duetto, a global leader in revenue management systems, has announced today that its software can now receive and process folio messages from the Shiji Enterprise Platform (PMS).

This new functionality enables the Duetto Revenue Management System (RMS) to accept all payment transactions related to reservations, group, and paymaster accounts from Shiji’s Property Management System (PMS) and leverage this data to optimize rate recommendations. This improved integration brings many benefits to hotels already utilizing Shiji and Duetto, including:

  • More accurate and granular historical revenue reporting, for both room revenue and non-room revenue transactions.
  • A better understanding of guest spend outside of room revenue.
  • The ability to deliver improved strategic pricing and segmentation decisions, taking loyalty strategy into account.


“More hotels are pivoting their revenue strategy to one built on total profitability. This new functionality between Duetto and Shiji provides our joint customers with valuable historical revenue data that they can easily break down by multiple metrics, including segment or rate code, to truly understand, react, and optimize total guest value,” said John Lingos-Webb, Sr. Director of Global Partnerships & Alliances, Duetto.

 "Hoteliers are increasingly recognizing the importance of leveraging comprehensive data to drive profitability. Our collaboration with Duetto empowers hotels to gain deeper insights into guest behavior and spending patterns, enabling them to tailor pricing and segmentation strategies effectively," said Wolfgang Emperger, Senior Vice President, Europe, Africa and UK, and General Manager at Shiji.

The new functionality was piloted with several joint customers, including Ruby Hotels. 

“The detailed data integration provided by this new folio functionality gives Ruby Hotels a complete picture of all revenue streams in every dimension, including insights into actual no-show and cancellation revenues. This allows us to shape our strategies and elevate data-driven decisions to the next level. Complete and accurate folio data also ensures consistent reporting and minimizes data discrepancies across systems and departments, which is essential for our automated processes as part of Ruby's lean luxury philosophy,” said Daniella Boeken, Group Vice President Commercial and Executive Board Member at Ruby Hotels.

The folio data functionality is now available to all hotels using the Shiji PMS and Duetto RMS in tandem. 

About Duetto

Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. 

More than 6,000 hotel and casino resort properties in more than 60 countries have partnered to use Duetto’s applications, which include GameChanger for pricing, ScoreBoard for intelligent reporting, and BlockBuster for contracted-business optimization. 

Duetto was named the world's #1 revenue management system in 2022, 2023, and 2024 in the HotelTechAwards.

For more information, please visit

About Shiji

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more.

Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information visit

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Sarah McCay Tams, Director of Marketing Communications.

Sarah joined Duetto in 2015 as a contributing editor covering Europe, Middle East & Africa (EMEA). In 2017, she was promoted to Director of Content, EMEA, and in 2022 promoted to Director of Marketing Communications. An experienced B2B travel industry journalist, Sarah spent 14 years working in the Middle East, most notably as senior editor – hospitality for ITP Publishing Group in Dubai, where she headed up the editorial teams on Hotelier Middle East, Caterer Middle East and Arabian Travel News. Sarah is now based back in the UK.

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