Meet the team

Natalie joined Duetto in 2018 as Director of Business Operations, supporting customer-facing teams in achieving scalable and predictable growth. She was promoted to VP of Commercial Operations in 2021 and to her current position as Chief of Staff in 2024, joining our Executive Leadership Team. 

Natalie is an integral part of the sales team at Duetto, helping to deliver sustainable growth and maximize strategic objectives. 

Before joining Duetto, Natalie held sales and sales enablement positions at Digital River, Oracle, and Stratasys.

Urvashi joined Duetto in November 2024 as Head of Corporate Development, leading the company’s corporate strategy and growth initiatives. 

Before joining Duetto, Urvashi started her career at Goldman Sachs and spent several years in finance before transitioning into business operations and strategy roles at leading tech and fintech companies across New York and Los Angeles.

With an extensive background in investment banking, private equity, and operations, she has led high-impact strategic and corporate development initiatives to drive significant commercial growth.

Michael Schäffner joined Duetto in March 2017 as Director DACH (Germany, Austria, and Switzerland). In four years, Michael had cemented Duetto’s position as a market-leading RMS in Europe. He was promoted to Vice President of Sales EMEA in February 2021, and to SVP of Global Sales in September 2025.

In June 2021, the Hospitality Sales and Marketing Association International (HSMAI) appointed Michael to its Europe Region Board of Directors.

An experienced hotel industry professional, Michael previously spent time working for hotel technology companies Serenata and Nor1, following years of on-property hotel experience, including time with The Setai in Miami and Auberge du Soleil in the Napa Valley.

Linda joined Duetto in February 2025 as Chief Human Resources Officer, heading up the company’s global people strategy and operations. She is dedicated to strengthening Duetto’s culture and its people-first approach.

Before joining Duetto, Linda held senior HR leadership roles across multiple industries, including hospitality, gaming, and technology. Originally from Australia, Linda has spent the past five years in Las Vegas, where she played a key role in shaping HR strategies for multinational organizations.

Olly Lynch is Duetto’s Chief Marketing Officer, responsible for leading the company’s brand, growth, and product marketing strategies worldwide. He joined Duetto in early 2025, initially as Interim VP, before stepping into the permanent leadership role to help shape the company’s next phase of growth.

With over a decade of experience spanning B2B and DTC tech and SaaS businesses, Olly has led marketing in both product-led and sales-led environments. He brings deep expertise in scaling global go-to-market programs, building brands, and delivering impactful demand generation. Prior to Duetto, he held senior marketing roles at companies including Travelport and Lickd, and served as a fractional CMO to fast-growing startups across travel, fintech, and creator tech.

Jason joined Duetto in June 2025 as Chief Customer Officer, leading the global customer success, technical services, and technical support teams. He’s focused on maximizing customer value and delivering exceptional experiences across the Duetto product portfolio.

With over 25 years of experience, Jason has built and led customer-focused organizations at SaaS companies ranging from Fortune 100s to startups, across a wide range of industries, including hospitality. He has consistently driven business outcomes by building meaningful customer partnerships, fostering innovation, and scaling global teams as strategic extensions of their customers.

Isaac joined Duetto in June 2025 as VP of Legal, leading the company’s legal operations and strategy.

With over 20 years of experience across the legal spectrum, Isaac has led everything from building legal functions from the ground up to overseeing legal teams at global SaaS companies. 

He brings a strong business mindset to his role, helping teams move quickly while navigating complexity with clarity and confidence.

Kartik joined Duetto in November 2025 as Chief Product Officer, leading the product strategy as Duetto evolves its platform into the industry’s first Revenue & Profit Operating System. 

Kartik has a strong track record of modernizing commercial travel solutions with AI-driven and cloud-native technology. Before joining Duetto, he served as Executive VP of Product at FLYR and co-founded Deepair Solutions, where he was CPO. His earlier experience includes product and technology at Sabre Airline Solutions. 

A product leader with deep expertise in AI, machine learning, data, and automation, Kartik is passionate about building solutions that transform how commercial teams operate and unlock long-term, profitable growth.

Robert joined Duetto in January 2026 as Chief Technology Officer, leading the technical vision and engineering strategy as Duetto evolves its platform into the industry’s first Revenue & Profit Operating System.

Robert has a 25-year track record of scaling global engineering organizations and building high-impact travel technology. Before joining Duetto, he spent eight years at Tripadvisor, where he served as Interim CTO and Head of Product Engineering. He arrived at Tripadvisor via the 2016 acquisition of Citymaps.com, a social mapping platform he co-founded and led as CTO.

Robert is a seminal thinker on AI who remains active “on the tools”, founding both HyperDev and the AI Power Ranking. His work focuses on applying agentic AI to complex optimization problems — particularly relevant for Duetto's dynamic pricing algorithms and demand forecasting models that must process hundreds of variables in real-time.