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Duetto Selected as a Preferred Revenue Solutions Provider for The Leading Hotels of the World

Luxury Hotel Collection Enters Preferred Vendor Agreement with Cloud-Based Duetto as Part of Digital Transformation

San Francisco, April 27, 2022 - Duetto is pleased to announce that it was selected as a preferred revenue management system (RMS) provider for The Leading Hotels of the World (LHW). LHW is the largest collection of independent luxury properties, with more than 400 member hotels in over 80 destinations.

Digital transformation is an important focus for LHW’s membership, with senior leadership at the collection now working towards delivering a technology stack that member hotels can leverage to drive their digitization. 

“At Leading Hotels we are empowering our member hotels with a technology platform that will drive revenue and improve efficiency, freeing up our world-class hoteliers to spend more time on what’s most important – our guests,” said Michael Lederman, Vice President of Information Technology, The Leading Hotels of the World. “We are excited to include Duetto as a preferred RMS provider, a key component of that platform. Duetto’s innovative technologies will enable our hotels to make better pricing decisions faster, leading to stronger performance and profitability.”

Earlier this year LHW announced its preferred property management systems (PMS), including Mews and protel, both of which integrate with Duetto. Following this, LHW identified preferred RMS providers. Duetto, the first and only cloud-native RMS, was chosen for its advanced technology architecture, extensive integrations, and flexible solutions. 

The Duetto Revenue Strategy Platform, which includes the  GameChanger application for pricing, ScoreBoard for intelligent reporting, and  BlockBuster for contracted-business optimization, provides built-in customization and controlled automation to enable hotels to tailor solutions to meet their individual needs. Already, nearly 20 hotels in LHW have their revenue powered by Duetto: 

“We adopted Duetto just as the pandemic was taking hold. But, despite the uncertain market conditions, Duetto met all its promises: we did achieve ROI and our ADR did increase, albeit moderately. Everyone on the management team loves working in Duetto and this has enabled us to develop a true interdisciplinary revenue culture,” said Annett Richter, Director of Revenue at Victoria-Jungfrau Grandhotel & Spa.

“We chose Duetto as it offers us great flexibility in controlling our rates, especially in setting segment restrictions. This has boosted our profitability, for example by helping us save on commission costs on certain dates and segments. The forecasting and budgeting features mean we are no longer using Excel spreadsheets and we work better together as a team,” said Alexander Gibb, Director of Distribution, Baur au Lac.

LHW chose to collaborate with Duetto because of its built-in customization and controlled automation, along with its long-standing experience working with independent, prestigious, high-end hotels.

“The Leading Hotels of the World is a collection of the most iconic properties from around the globe. Being chosen as one of their preferred RMS vendors is a great endorsement of how Duetto’s solutions can adapt and align with the needs of unique and bespoke properties,” said David Woolenberg, CEO, Duetto. “We look forward to working with the collection and supporting the revenue goals of these independent property owners.”

"10 years ago, Duetto was founded to provide the most innovative, flexible, and only cloud-native revenue strategy solution to meet the needs of unique independent hotels. There is no better example of unique properties than The Leading Hotels of the World's prestigious collection,” said John Lingos-Webb to Senior Director of Global Partnerships & Alliances, Duetto. “Each LHW property has bespoke requirements for revenue strategy, and through this partnership, Duetto will be able to support LHW for years to come."

About The Leading Hotels of the World, Ltd. (LHW)

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled with exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW hoteliers are artisans of hospitality whose expertise, commitment to excellence and individual flair allows them to create story-worthy moments for their guests. And it is these authentic, individualized experiences combined with the warm hospitality and high-touch service they provide that keep discerning travelers returning again and again. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps – and beyond –  explore, find inspiration, and experience unforgettable travel moments. For more information visit:, Facebook at @LeadingHotels, Twitter at @LeadingHotels, and Instagram @leadinghotelsoftheworld.

About Duetto

Duetto delivers a suite of cloud applications to simplify hospitality revenue decisions and allow hoteliers to work smarter, increasing organizational efficiency, revenue, and profitability. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels and casino resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. More than 4,000 hotel and casino resort properties in more than 60 countries have partnered to use Duetto’s applications, which include GameChanger for pricing, ScoreBoard for intelligent reporting, and BlockBuster for contracted-business optimization. Duetto is backed by investors Warburg Pincus, Icon Ventures, Accel Partners, Battery Ventures, and Spectrum 28.

In January 2022, Duetto was voted as the Best Revenue Management System in the HotelTechAwards 2022.

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Sarah McCay Tams, Director of Marketing Communications

Sarah joined Duetto in 2015 as a contributing editor covering Europe, Middle East & Africa (EMEA). In 2017, she was promoted to Director of Content, EMEA, and in 2022 promoted to Director of Marketing Communications. An experienced B2B travel industry journalist, Sarah spent 14 years working in the Middle East, most notably as senior editor – hospitality for ITP Publishing Group in Dubai, where she headed up the editorial teams on Hotelier Middle East, Caterer Middle East and Arabian Travel News. Sarah is now based back in the UK.

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