Frequently Asked Questions.

Duetto is a revenue and profit management platform for hotels and casinos. It helps commercial teams make faster, more confident pricing decisions — and connects those decisions to profit outcomes, not just room revenue. The product suite includes GameChanger (pricing and distribution), ScoreBoard (forecasting and reporting), BlockBuster (group business management), Advance (AI-driven demand intelligence), GameTime (streamlined RMS for select-service and limited-service hotels), and HotStats (profit benchmarking). Together, they form what Duetto calls the Revenue & Profit Operating System for hospitality.

Duetto helps hotels price smarter, forecast accurately, and understand whether commercial decisions are actually improving profitability.

 

In practice: GameChanger prices every segment, channel, and room type independently in real time — without BAR ladder constraints. ScoreBoard gives the whole commercial team one forecast to run from. Advance surfaces demand signals before they appear in booking data. HotStats benchmarks profit performance against a verified peer set.

 

The question Duetto is built to answer: not just "how much revenue did we make?" but "did the commercial decisions we made actually improve our bottom line?"

The Revenue & Profit Operating System is the way Duetto describes how its products work together — connecting revenue strategy to profit outcome in a way no single tool can do alone.

 

In practice, it is the way Duetto's products work together — GameChanger, ScoreBoard, BlockBuster, Advance, and HotStats — each handling a distinct layer of commercial decision-making, from pricing to forecasting to profit benchmarking. Teams using the suite together are already operating with an RP-OS approach.

 

The RP-OS is also the technology foundation for performance engineering — the discipline Duetto has defined for operationalising profit in hotels. Performance engineering is about more than data: it is a dataset, a mindset, an operational skillset, and a toolset working together. The RP-OS is what makes that shift possible at scale.

Performance engineering is a discipline Duetto has defined for hotels that want to move beyond revenue management to revenue AND profit management.

 

It starts with the dataset: expanding the view from RevPAR to GOPPAR and the metrics that show where profit is actually being made — and where it is being lost. Two hotels can have identical RevPAR and completely different profitability. Performance engineering starts by making that visible.

 

But data alone is not enough. Performance engineering requires four shifts working together: the right dataset, a profit-led mindset across every team that touches the P&L, an operational layer that turns insight into decisions, and technology that makes it possible at scale. That technology is the RP-OS.

 

It is not a job title. It is not a product. It is a way of operating that embeds profit at the centre of how a hotel runs — from revenue and sales to F&B, marketing, and operations.

Open Pricing is a hotel pricing strategy that prices every segment, channel, and room type independently — without tying rates to a Best Available Rate (BAR) ladder. Duetto invented it. Under traditional BAR-based pricing, everything moves together: when BAR goes up or down, all rates follow. Open Pricing removes that constraint, letting each part of the demand curve respond to its own signals. The result is more precise revenue capture — at the top when demand is strong, and in targeted segments when it is softer.

Yes — and more than that.

 

GameChanger is a revenue management system. But Duetto's position is that the RMS category is too small for what modern hotels actually need. An RMS optimises room rate. Duetto connects revenue strategy to profit outcome — accounting for distribution cost, channel mix, labour, and total commercial performance, not just what RevPAR came out the other end.

 

If you are looking for an RMS that prices demand intelligently and runs 24/7 without manual intervention, Duetto does that. If you want to understand whether your commercial strategy is actually improving profitability, that is where the broader suite comes in.

The Duetto suite currently consists of five products:

 

• GameChanger — The pricing and distribution engine. Prices every segment, channel, and room type independently using Open Pricing. Autopilot executes the strategy 24/7.
• ScoreBoard — Forecasting and commercial reporting. Granular forecasts by segment and channel, used by the whole commercial team.
• BlockBuster — Group business management. Makes group vs. transient displacement decisions data-driven rather than gut-feel.
• Advance — AI-driven demand intelligence. Surfaces demand signals before they appear in booking data, with explainable recommendations.
• HotStats — Profit benchmarking. Connects revenue strategy to GOPPAR performance against a verified peer set. Sold separately and as part of the combined RP-OS approach.
• GameTime — A streamlined RMS for select-service and limited-service hotels. Built for lean teams managing multiple properties who need automation over complexity. Sold as a standalone product.

Duetto uses AI as a co-pilot, not an autopilot. The distinction matters.

 

Advance, the demand intelligence product, uses AI to detect anomalies in pickup and demand patterns — and surfaces recommendations with visible reasoning. You can see what signal drove the recommendation, how confident the model is, and what the alternative scenarios look like. You can agree with it, override it, or ask it to show you more.

 

Autopilot in GameChanger executes your pricing strategy continuously — including outside business hours — based on the rules and parameters you set. It does not make opaque decisions. It executes the strategy you have defined.

 

AI that you cannot interrogate is a liability. AI that you can examine is a competitive advantage. That is the design principle.

Duetto integrates with a wide range of Property Management Systems. The list is extensive — Opera, Mews, Apaleo, Infor, CloudBeds and many others. The best way to confirm whether your specific PMS is supported is to speak with the team directly. Integration capability is also one of the first things covered in a demo.

Implementation timelines vary depending on the property, the PMS, and the complexity of the setup — but Duetto is designed to minimise disruption.

 

For a single property on a common PMS, implementation typically takes a matter of weeks from contract to go-live. Multi-property rollouts are structured to onboard properties in sequence rather than all at once, reducing operational risk.

 

One of the consistent pieces of feedback from new customers: the implementation process is more straightforward than expected.

The fastest way is to request a demo directly. The sales team will typically respond within one business day, and demos are tailored to your property type and the specific questions you want answered — not a generic product walkthrough.

Pricing is based on property size, product configuration, and contract terms — it varies enough that a number here would be misleading. The best way to get an accurate picture is through a conversation with the team, usually during or after an initial demo. What is worth knowing: Duetto is a commercial investment, and the question to evaluate is not the cost in isolation but what the revenue and margin impact of better pricing decisions is worth to your property. Our ROI calculator is a good starting point for estimating that impact before you even speak with the team.

 

Duetto implementation follows a structured process from contract to go-live, with a dedicated implementation team involved throughout.

 

Key stages: integration setup between Duetto and your PMS, configuration of your property setup, data validation, training for your revenue team, and go-live. The timeline depends on your PMS and property complexity, but the process is designed to minimise disruption to day-to-day operations.

 

Most customers describe the implementation experience as more structured and supported than they expected. You are not handed a system and left to configure it yourself.

Duetto customers have access to ongoing support from a dedicated Customer Success team, as well as regular community events, including access to Duetto's events that take place across the globe — group events run with partners globally where revenue teams can develop skills and share practice. Support is not a ticket queue. The relationship continues after implementation.