From data chaos to unreal performance

About the session.

AI isn't a black box — and it isn't a replacement for your judgment either. It's a tool. And like any tool, it's only as good as the connection between it and the data you already have.

Duetto's CTO Bob Matsuoka and VP of Product Sabrina Jackson break down what AI actually is, why "training" it on your data is the expensive way round, and what performance engineering really means for hotels.

We dive into:

• What AI actually is, minus the buzzword fog. A model, an instruction set, your prompt, and — most important — the context around it. Hallucination isn't a bug that's been fixed. It's what happens when AI doesn't have the context it needs.
• Why connection beats another dashboard.  The industry shouldn't have to work around however a provider decides to hand over data. It should be able to pull its own data into whatever it's already using — no logging into yet another system to piece the picture together.
• Performance engineering, built for how hotels actually differ. Why an independent hotel, a resort, a casino, and a branded property each need something different from the same data — and how Duetto is building for all four.