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Read our thought leadership blog posts, covering everything from hotel revenue management strategies to opinion pieces.
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Insights

How to measure your hotel performance

Measuring hotel performance is an extremely important part of the revenue management process. For years, one of the key hotel performance indicators has been RevPAR, or Revenue...
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Insights

Duetto and Oaky Boosts Room Upgrade Revenue for Nobu Hotel Los Cabos

Last year Duetto and Oaky joined forces to create a pioneering integration offering dynamic and highly targeted room upgrade pricing to guests. How does it work? By automatically...
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Why Hotels Need to Have a Tomorrow Team
Insights

Why Hotels Need to Have a Tomorrow Team

The last couple of years has given the hotel industry time to reset and look for the opportunities that come from understanding their customer mix better. Hotels have been able to...
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How Can Hotels Embrace The Metaverse
Insights

How Can Hotels Embrace The Metaverse

The metaverse incorporates all immersive technologies. This can be divided into three building blocks: virtual, augmented, and mixed reality.
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Hotels Must Stay In Touch With Evolving Guest Needs
Insights

Hotels Must Stay In Touch With Evolving Guest Needs

The US-based hotel owner/operator Tishman has a track record for developing and managing premier large-scale hospitality assets in major markets.
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Insights

Ruby Hotels Focuses on Automation in 2023

Built on its ‘Lean Luxury’ philosophy with technology at the core, Ruby Hotels sees further automation, continued independence from OTAs, and a continued drive for direct...
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Is Blockchain The Future of Hotel Loyalty?
Insights

Is Blockchain The Future of Hotel Loyalty?

The guest is evolving, and therefore so too must their digital customer journey. New technologies, such as blockchain, could hold the answer to unlocking true 1:1 communication...
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citizenM: Focusing on Growth & Customer Lifetime Value
Insights

citizenM: Focusing on Growth & Customer Lifetime Value

Customer lifetime value, driving direct business, and customer-centric operations are just three areas of focus on the citizenM roster for 2023, according to Bob Engeringh,...
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Know Your Guest: 5 Habits to Look for In 2023
Insights

Know Your Guest: 5 Habits To Look For In 2023

Despite all the disruption and uncertainty we have seen in the past three years, the guest has not changed – they still want great experiences. However, what hoteliers need to be...
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Why 2023 Is The Year Hotels Should Rewrite The Playbook
Insights

Why 2023 Is The Year Hotels Should Rewrite The Playbook

The year 2023 started like any other New Year! It is typically a time when people contemplate a resolution, a reset, or even a complete change in mindset. This begs the question:...
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Product

Oaky & Duetto: How to optimize for profit

Two industry leaders, Erik Tengen, Founder of Oaky, and Chris Crowley, Chief Revenue Officer at Duetto, recently came together to identify the best practices for optimizing...
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How Recruitment, Recession, and Rates Will Impact Hotels in 2023
Insights

How Recruitment, Recession, and Rates Will Impact Hotels in 2023

The three Rs – recruitment, recession, and rates – are being seen by many as the challenges of the hospitality industry in 2023. But what if they are also opportunities? Handled...
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