Over the past few months, I’ve witnessed a notable shift in how hoteliers across the Middle East are thinking about revenue management, and I’ve been right in the thick of it with Duetto.
From exciting client partnerships to eye-opening industry events, it’s been a period of growth, learning, and meaningful conversations.
So, I’d like to take a moment to share some behind-the-scenes insights from the region, straight from the front lines.
It’s always an exciting moment when new hotels join our family.
In recent weeks, we’ve had the pleasure of welcoming iconic brands in the Middle East to Duetto, including:
With these partnerships, we’re proud to expand into new markets such as Qatar and Egypt.
Although some of the client names remain confidential, one thing is clear: these hotels aren’t choosing Duetto by chance.
Before partnering with us, the hotels faced similar challenges:
The revenue leaders were looking for more than just a tool, they wanted a partner that sat beside them and made their day to day life a strategic role.
Our brand came highly recommended by industry peers, but what really made a difference was:
When we demonstrated capabilities like real-time PMS connectivity, Open Pricing, group displacement tools, and meeting space optimization, it all clicked.
These are the real differentiators Middle East hotels need right now.
In just a few short months, I’ve attended more events than my wife probably agreed to – from Saudi Arabia and Dubai to Egypt, the Maldives, and beyond.
And here’s the thing, a few themes kept surfacing:
While there’s plenty of excitement about the future, there’s also visible tension in the industry. These were some of the top concerns I heard repeatedly:
One conversation I won’t forget took place at our Duetto x Amadeus Roundtable in Dubai.
We dove into the concept of personalized pricing. Imagine if your CRM and RMS could talk to each other in real time, collaborating to create hyper-personalized offers based on guest behavior, source market, and timing.
This concept feels especially relevant in the Middle East, where many hotels still rely on static, contracted business. The appetite for innovation is there.
We’ve got an exciting calendar lined up, with events like:
We’re showing up with solutions that meet real needs, not just the latest trends, and I hope to meet many of you reading this article at one of our upcoming events.
Yes, the Middle East is a region full of contrast between tradition and transformation.
But one thing is clear: there’s a massive opportunity here for hospitality to evolve with the right tools, education, and mindset.
And Duetto? We’re not just here to sell software. We’re here to build trust, challenge outdated practices, and help the region’s hotels thrive in a smarter, more agile future.
If you’re curious to learn more or want to continue this conversation, let’s connect.
Book a meeting in my calendar here.