Rethinking RMS for select-service teams | Duetto

For years, the hospitality industry has talked about personalization, automation, and agility. But let’s be honest, most of the innovation in revenue strategy has focused around full-service and luxury properties. 

Select‑service and limited‑service hotel brands – often running leaner teams and more properties – are expected to make do with the same resource-heavy systems. And those systems just aren’t built for the pace or structure of your operations.

In our recent webinar “Game on with GameTime: Switch-up your select-service revenue management strategy”, Sabrina Jackson, VP of Product at Duetto, and Quentin, Director of Sales at Duetto introduced GameTime: a revenue management system (RMS) that puts the needs of select-service hotels first.

Let’s walk through what was covered.

The select-service reality

If you’re running a select-service hotel, none of this will come as a surprise. You’re likely dealing with:

• Too much to do, not enough time rate adjustments: Between guest service, staffing, and operations, there’s no bandwidth to manually update pricing throughout the day.
• Systems that feel too complex: Most RMSs are built for bigger teams with dedicated revenue experts. That’s not always the case here.
• Managing multiple properties, without automation: If you’re overseeing dozens or even hundreds of hotels, scaling without the right tools is nearly impossible.
• No revenue manager on site: You need a system that’s intuitive and doesn’t require constant oversight.
• The risk of brand strategies being overridden: Without the right controls, it’s easy for teams to drift from corporate pricing guidelines.
• A need for visibility across the board: Corporate teams need oversight across all properties to ensure consistent execution.

Why it’s time to make a change

Many of the challenges above have been around for a while but they’re starting to cost more than just time. Here’s why now’s the right moment to act:

• Complexity is slowing you down: Outdated tools and workflows are slowing down decisions, leading to missed opportunities.
• Poor forecasting leaves revenue on the table: Without the right visibility, it’s hard to anticipate demand or react quickly enough to capture it.
• Teams are blocked: Inefficient systems limit performance, demotivating your staff and delaying actions.
• The market’s evolving fast: Agility is a must. If your tools don’t keep up, staying competitive gets harder.
• Margins are tight: Rising operational costs are eating margins and every revenue decision must be smarter.

It’s not just about working harder, it’s about working smarter with tools that actually fit your business model.

GameTime: Built for you

We didn’t just present you with a “lighter” version of a traditional RMS, we rethought the whole experience around what select-service teams actually need.

Here’s a quick look at the common hurdles, and how GameTime helps solve them:

Built for your pace

GameTime is already being used by teams who, like you, are juggling leaner ops, tighter margins, and fast-moving markets. They’re saving time, boosting profits, and finally getting tools that work with them, not against them.

Want to see it in action? Watch the full webinar for a live demo and Q&A, and get a closer look at how GameTime delivers speed, control, and clarity.