Checking in with Marcel Thoma, General Manager, The Upper House

by Vera Lye, Contributing Editor, APAC | September 18, 2018

One of the youngest general managers in the industry, Marcel Thoma has helmed the distinctly luxe Upper House in the heart of Hong Kong for the last few years. The 117-key hotel sits atop the Pacific Place in Admiralty and is known for its high...

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Points or Perks? 3 Ways Hotel Loyalty Programs Are Changing

by Jason Q. Freed, Managing Editor | August 30, 2018

The traditional hotel loyalty program is losing its luster — and perhaps its effectiveness as well. 

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