Understanding the relationship between GM and RM

by Ed Watkins, Contributing Editor | June 19, 2015

If the general manager is the captain of the hotel ship, the director of revenue needs to be a strong first mate. The GM and the director of revenue need to forge a close working relationship based on mutual respect, trust and communications. Of...

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HITEC, like hotel technology, has come a long way

by Ed Watkins, Contributing Editor | June 15, 2015

I won’t be at this week’s HITEC conference in Austin, and in many ways I’ll miss it. Austin is a great city for a convention and I have fond memories of the last time HITEC was held in the Texas capital. How can you go wrong with a city filled...

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Instagram opens the door to hotel bookings and the latest revenue strategy news

Instagram announced an addition to its app that allows users to Shop Now or, potentially in the case of hotels, to book rooms. This direct-response feature is similar to one offered by parent site Facebook, which helps to close the gap between...

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How to optimize total casino resort profitability

The casino industry is evolving at a breakneck pace. Not long ago, Las Vegas and Atlantic City were the only major players—with a few riverboats scattered in between. International gaming destinations were scarce. Today, gaming is available...

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