Pyramid Global Hospitality had been using Duetto for years. Yet one hotel, Wayfinder Waikiki, continued to underperform its competitive set.
The issue wasn't the technology — it was how it was being used.
Pricing decisions were still largely manual, discounts lived outside the RMS, and the team was effectively using Duetto as a rate distribution tool rather than an automated revenue strategy platform.
As Nour Asfari explains:
"I was basically acting as the RMS."
Rather than replacing technology, Pyramid optimized the one it already had.
Working with Duetto, the team completed a detailed audit of the property's configuration before implementing:
The impact was immediate.
Within one month of enabling dynamic discounts across every segment — not just BAR/Retail — and turning on Autopilot, ADR increased by approximately +$10, without the revenue team having to manually approve every pricing decision.
That success became the blueprint for the wider portfolio.
Every audited hotel completed the recommended optimization program, helping Pyramid standardize revenue best practices across multiple properties.
"I've seen how successful Duetto can be when you let it run. That's why it's my go-to, always."
The strongest example came from Wayfinder Bishop, where ADR increased by approximately +$30 YoY.
More importantly, the revenue team gained confidence to price strategically rather than chase occupancy.
Properties with significant ancillary revenue could optimise differently from hotels focused almost entirely on room revenue, allowing each asset to maximise commercial performance based on its own business mix.
Today, Duetto isn't simply publishing rates — it is helping Pyramid make smarter pricing decisions across the portfolio.
After transforming pricing strategy, Pyramid is now focused on the next opportunity: connecting pricing decisions with total hotel profitability.
For the team, optimizing revenue was the first step. Optimizing profit is the next.