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The metric that's costing you money | Duetto

Written by Duetto Content Team | Jun 16, 2026

 

 

RevPAR is twenty-five years old. It had a good run. But the hotel industry has a problem, and RevPAR is part of it.

Here is the uncomfortable truth: your hotel could post record RevPAR this year and end up less profitable than the year before. That is not a hypothetical. It is what has been happening across the industry for the better part of a decade. Revenue goes up. Margins get squeezed. And the metric everyone relies on to measure success tells you everything is fine.

It is not fine.

Why RevPAR made sense — and when it stopped

RevPAR solved a genuine problem when it was introduced. Hotels come in all shapes and sizes. Without a common metric, comparing performance across properties meant comparing apples to entire orchards. RevPAR changed that. It combined occupancy and average daily rate into a single, clean number that every hotel in the world could use. Analysts loved it. Brands built incentive structures around it. The entire revenue management profession was trained to chase it.

And for a long time, chasing it worked. When costs were stable and distribution was relatively simple, higher RevPAR meant higher profit. The correlation was strong enough that RevPAR served as a reasonable proxy for what actually mattered.

Two things changed. Costs stopped being stable. And distribution stopped being simple.

Labour costs in the US hotel industry rose 20% between 2019 and 2024. OTA commission rates take 15–20% of every booking they generate. The cost of getting guests into rooms — through paid search, metasearch, and third-party channels — has grown faster than revenue in most major markets. The leaky bucket got leakier. And RevPAR kept watching the tap, not the holes.

A hotel can fill its rooms and empty its margins simultaneously. RevPAR won't tell you it's happening.

The number RevPAR can't see

The metric that actually measures hotel profitability is GOPPAR — Gross Operating Profit Per Available Room. It takes your total revenue, subtracts your operating costs (labour, utilities, distribution, supplies, everything), and divides by available rooms. It tells you not how much you earned, but how much you kept.

RevPAR and GOPPAR are correlated. When one rises, the other tends to follow. But the relationship is nonlinear and increasingly volatile. Research from CoStar shows that a change in RevPAR produces a change in GOPPAR of 1.5 to 2.0 times that amount — in either direction. Meaning: a small revenue miss translates to a much larger profit miss. And a RevPAR gain built on the wrong foundations — high occupancy, expensive channel mix, heavy labour deployment — can produce a GOPPAR that barely moves.

Run the numbers. A hotel grows RevPAR by $5 through occupancy gain. Roughly 30% of that reaches the bottom line after the costs of servicing additional guests. The same hotel grows RevPAR by $5 through rate growth with stable occupancy. Profit flow-through approaches 60%. Same RevPAR. Very different outcomes. RevPAR treats them identically. GOPPAR shows you exactly which one actually worked.

The incentive problem


This is where it gets structurally awkward. Hotels do not just measure RevPAR — they reward it. General managers are evaluated on it. Revenue manager performance is assessed against it. Brand reporting centres on RevPAR Index. The entire incentive architecture of the industry is pointed at a metric that increasingly fails to predict whether the business is actually profitable.

It is not hard to see the consequence. If you are measured on occupancy and rate, you pursue occupancy and rate. If filling a room through an expensive OTA channel boosts RevPAR but eats margin, RevPAR never warns you. If running your hotel at 85% occupancy with heavy labour costs produces a GOPPAR below your competitive set, RevPAR will not surface that problem. You can win on the leaderboard and lose on the balance sheet.

What profit-centric management looks like

Moving beyond RevPAR does not mean abandoning it. It means treating it as one signal among several rather than the signal above all others. The metrics that complete the picture are GOPPAR, CPOR (Cost Per Occupied Room), and GOP Index — your profitability ranking against your competitive set, equivalent to the RevPAR Index most hotels already track.

These are not complicated concepts. GOPPAR tells you whether you kept the revenue you earned. CPOR tells you what it costs to service a guest. GOP Index tells you whether you are better or worse at keeping money than the hotels you compete with. Together, they answer the question RevPAR cannot: did the revenue strategy you ran actually improve your bottom line?

The reason this has not happened sooner is largely technological. GOPPAR and CPOR were historically slow to calculate and difficult to benchmark across competitive sets. That is no longer true. The data infrastructure now exists to surface these metrics at speed, at property level, and against a comp set — the same way hotels have long benchmarked RevPAR through STR.

The tools to measure what matters now exist. The question is whether the industry will use them.

The measurement you choose is the business you build


What gets measured gets managed. This has been true since before hotels had revenue managers. For twenty-five years, the hotel industry measured RevPAR and built a discipline around chasing it. The discipline is impressive. The metric it chases is too small.

In a world where labour costs are structural rather than cyclical, where distribution costs fragment across a dozen channels, and where the same room sold through different channels generates dramatically different profit — optimising for gross room revenue is not enough. It is like measuring the performance of a restaurant by how many tables it fills, without looking at food cost or labour or what guests ordered.

The industry knows how to grow RevPAR. The next challenge is a shift in how commercial teams operate: moving from revenue optimization to performance engineering. That means building the dataset, mindset, and toolset to measure and act on GOPPAR, CPOR, and GOP Index alongside RevPAR. It means aligning every team — revenue, sales, F&B, marketing, operations — around what actually drives profit. That shift starts with deciding to measure it.